Version 1.0
True Gold Republic Respects Your Privacy
This Privacy Policy explains how True Gold Republic (hereafter, “True Gold,” “we,” or “us”) treats the personal information that you provide to us in establishing your account and maintaining it. It also explains your Privacy Rights and how you can exercise them.
We follow this privacy policy in accordance with applicable law of the United States and those of its states in which we operate. We do not operate in countries other than the United States, nor do we knowingly offer or provide our services to residents of countries other than the United States.
This privacy policy applies only to our collection of information; it does not apply to information that you may provide to or is collected by a third-party. Indeed, in certain instances, we are obtaining information from you on behalf of a third-party, such as a precious metal custodian. While our collection and use of such information is governed by this policy, the collection and use of information by the other third-party is subject to their privacy practices and policies, including any privacy rights that the third party may offer.
This privacy policy does not apply to our collection of information from you through our website or over the phone if you are not a client. Information collected from you in those capacities is governed by the privacy policy available on our website at truegoldrepublic.com/information/privacy-policy
How We Collect Your Personal Information
We collect personal information from you during the application process and while you are a customer for the purposes of providing our services to you, to manage our relationship with you, and for legal and regulatory purposes. You will voluntarily provide most of the information directly to us. The specific information we collect and how we use that information are discussed in detail below.
The Types of Information We Collect
We collect personal information, which is information that identifies (whether directly or indirectly) a particular individual, from you.
As an applicant and as a customer, we will collect your basic contact information—your first and last name, phone number, and email address. We will also receive such information in the course of communicating with you.
As part of the application process for opening an IRA for precious metals or purchasing precious metals, the precious metal custodians that we work with will require you to fill out a custodial account application. We will keep a copy of this application in your file. These applications may require you to disclose the following information. To the extent that you identify a family member or a potential beneficiary, you may also be required to provide the same or similar information for those individuals:
Contact information: first and last name, street address, mailing address, phone number, and email address.Government identifiers: social security number, and sometimes other government-issued identification numbers.Demographic information: date of birth, family information, information about your personal and professional associates.Legally protected classification characteristics: age, citizenship, nationality, marital status, and other such classifications.Financial information: account number(s), routing number(s), pin(s), and other information regarding accounts at financial institutions, your authority over such accounts, beneficial interest in and other information about entities you are associated with that hold accounts. This information may include the accounts you open up with a custodian through us or at another financial institution, e.g., for purposes of rolling over an existing IRA into a precious metal IRA.Payment information: financial account information or credit card information—including your name, account number, expiration date, and 3 or 4 digit security code—for purposes of paying certain account-related fees.Updates and changes to the foregoing categories of information may also be provided to us during the course of your relationship with us.
Use Of Your Personal Information
Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you to:
- Provide products and services to you and provide you with information about those products and services, including through marketing;
- Assist you in opening up or closing accounts with custodians;
- Communicate with you, including responding to your emails, phone calls, and other inquiries;
- Carry out our business, including engaging in operational and administrative functions;
- Help us improve our products, services, and operations; and
- To comply with any obligations, laws, regulations, or rules to which we are subject, including by cooperating with regulators and other public authorities, such as by responding to any requests for information or complying with our reporting and other legal obligations.
Sharing Of Your Information
We respect your privacy. We do not sell information that identifies you personally. We also do not share information that identifies you personally with third parties other than as follows:
- We will send your application to the relevant custodian only;
- We may share your name, email address, physical address, phone number, and purchase information with service providers who we use to offer our products and services to you; to affiliated partners to market their products and services to you; to non-affiliated partners to market their products and services to you; and for joint marketing with other companies
- To enforce our terms of use and agreements with you; and
- For the protection of True Gold Republic and others to do things such as (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of us, our agents, our members, our customers, and others including to enforce our agreements, policies and terms of use; and (c) to respond to emergencies.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties. Standard msg & data rates my apply. message frequency varies . Reply HELP for help, STOP to cancel.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties. Standard msg & data rates my apply. message frequency varies . Reply HELP for help, STOP to cancel.
SMS Terms and Conditions
True Gold Republic and its affiliates (“We” or “Us”) are offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these SMS Marketing Terms and Conditions (the “Terms”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND US. Message frequency varies, Message and data rates may apply, reply stop to stop and help for help.
User Opt In
Program allows users to receive SMS/MMS mobile messages or other marketing and informational communications by opting into the Program, such as through online or application-based enrollment forms or by texting a keyword to one of our phone numbers (such as a traditional 10-digit phone number or a toll-free number) or “short codes” (a 5 or 6-digit number that We use to exchange SMS/MMS with you), to which you may need to respond to confirm your opt-in. Regardless of the opt-in method you used to join the Program, you agree that these Terms apply to your participation in the Program. By participating in the Program, you agree to receive text messages, including automated text messages, at the phone number associated with your opt-in, and you understand that consent to these terms is not required to make any purchase from Us. While you consent to receive messages and calls sent using an autodialer, this shall not be interpreted to suggest or imply that any of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”), and you and We agree that the system we use to send Our messages is not an ATDS.
User Opt Out
If you do not wish to continue participating in the Program or no longer agree to these Terms, you agree to reply STOP, UNSUBSCRIBE, REMOVE, CANCEL, END, QUIT, OPT OUT or ARRET to any mobile message from Us to opt out of the Program. You may receive one additional mobile message confirming your decision to opt out. You understand and agree that these opt-out options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Support Instructions
For support regarding the Program, text “HELP” in reply to the message you received from Us, or send Us an email at sobrien@truegoldrepublic.com. For further opt-out support, please contact our SMS platform provider, SlickText, at support@slicktext.com.
Cost and Frequency
Although We do not charge you for our messages, message and data rates may apply from your wireless carrier. The Program involves recurring mobile messages, which may vary in frequency based on, among other factors, your level of interaction with Us.
MMS Disclosure
The Program will attempt to send SMS MTs (terminating messages) if your mobile device does not support MMS messaging.
Our Disclaimer of Warranty
The Program is offered on an "as-is" basis and may not be always available in all areas and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. T-Mobile is not liable for delayed or undelivered mobile messages.
Participant Requirements
You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
SMS/MMS Privacy Policy
We respect your privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We will use information you provide to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, any companies who engage Us to promote their goods and services to you, and other vendors who assist Us in the delivery of mobile messages. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property.
When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies. This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other context https://www.truegoldrepublic.com/information/privacy-policy
How We Store And Protect Your Personal Information
The security and confidentiality of your information are important to us. In general, we keep your personal information for the duration of your relationship with us. Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law.
Your information will remain subject to the terms of this Policy even if we undergo a business transition. We may transfer your information to a successor person or entity upon an acquisition or other corporate reorganization. You hereby consent to such transfers, and we may assign and transfer all of the rights, benefits, duties, and obligations of this Policy.
We do not store your personal information on our own servers but, instead, use third parties, who take commercially reasonable steps to safeguard and deter unauthorized access to your information. In this regard, access to this information is authorized only for those who have a business need for such access. Please know that no platform, application, website, electronic database or other format or system is completely secure. Moreover, no data transmission over the Internet is completely secure nor can any be guaranteed to be totally secure, and, for this reason, we cannot ensure or warrant the security of any information that you transmit. Therefore, we cannot guarantee that safeguards employed will prevent the disclosure of your information.
If you become aware of a security breach, please notify us immediately at info@truegoldrepublic.com, or call us at (your phone number).
Your Controls and Choices
Consistent with the rights afforded to California residents by the California Consumer Privacy Act (CCPA), we afford certain rights to you regarding your personal information. Your rights include:
- You may request to learn the categories and specific pieces of personal information that we have collected about you;
- You may request that we correct or update the personal information we have collected about you;
- You may request that we delete certain personal information that we have collected about you;
- You may request a list of those to whom we have disclosed your personal information;
- You may opt out of receiving future marketing materials and emails;
- You may opt out of disclosures of your personal information to third parties under certain circumstances; and
- You have the right to not be discriminated against as a result of exercising any of the aforementioned rights.
To exercise any of these rights, please contact us by email at info@truegoldrepublic.com, or call us at (your phone number). Please be aware that to protect your privacy and security, we will take reasonable steps to verify your identity before granting access or permitting the requested changes or modifications to be made. Unfortunately, we cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored.
We make good faith efforts to provide you with access to your personal information and the ability to correct the information if it is inaccurate. We may decline to process requests that we believe in good faith are unreasonable or unduly burdensome (such as requests that are repetitive, require disproportionate technical effort, jeopardize the privacy of others, or would be impractical to satisfy).
When your information is deleted, we will do so consistent with any applicable legal requirements. Please know we will follow through on your request unless we are required to keep your information by law or for legitimate business purposes.
Changes to our Privacy Policy
This policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information related to your use of the site. If we make material changes to this policy, we will let you know by sending an email to you at the last email address you provided us and, where required by applicable law, we will obtain your consent.
Contacting True Gold Republic
If there are any questions regarding this privacy policy you may contact us using the information below:
True Gold Republic, Inc.
12100 WILSHIRE BLVD, LOS ANGELES, CA 90024
Website: www.truegoldrepublic.com
Email: info@truegoldrepublic.com
Phone: (800) 757- 7050
